H2O America is actively seeking talented, driven and effective applicants for the position of Network Operations Engineer to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

H2O America is the parent organization of the following subsidiary companies: San Jose Water, Connecticut Water, Maine Water, and Texas Water. We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.

Position Overview:
This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities:

• Designs, implements, and manages LAN/WAN infrastructure and services.

• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary.

• Analyzes network performance and recommends improvements.

• Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.

• Monitors for security threats and Implements security best practices to network infrastructure.

• Creates and maintains accurate documentation of network systems and procedures.

• Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems.

• Researches emerging technologies to enhance network performance and provide operating efficiencies.

• Mentors junior team members and provides technical guidance.

• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.

• Travels to remote sites as needed to provide on-site support.

• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.

• Performs other duties or special projects as required or assigned.

Qualifications:

• Bachelor’s degree and/or 5**+** years of network engineering experience.

• Valid driver’s license.

• Holds relevant certifications required for the team’s need or directed by management.

• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.

• Proficiency in configuring Cisco/Juniper or equivalent network equipment.

• Experience with network monitoring and security tools**.**

• Excellent communication, organization, and analytical skills.

• Demonstrated project management skills.

• Knowledge of ITIL 4 processes preferred.

Location:

Cromwell, CT, United States

Saco, ME, United States

San Jose, CA, United States

New Braunfels, Texas. United States

Salary:

CT/ME: $92,106 - 165,791

CA: $112,675 - $202,774

TX: $85,204 - $153,388

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.