Reynolds and Reynolds is seeking an experienced Senior Product Manager to drive the vision, strategy, and execution of AI-powered features in our CRM and DMS applications. Your work will shape core tools that dealership staff rely on daily. You’ll influence decisions about AI model selection, hosting architecture, cost structures, and delivering business impact at scale.

You’ll collaborate closely with engineering and data science teams, evaluating and selecting between open-weight models, hosted solutions, and emerging AI capabilities. This individual contributor position offers significant scope and autonomy. As our subject matter expert on applied AI, you will shape our product roadmap, steer vendor decisions, and help define pricing strategies.

Core Responsibilities:

• Own and execute the roadmap for AI-enabled features across our CRM and DMS platforms
• Evaluate and compare open weight and hosted models on metrics including quality, latency, cost, and risk
• Lead build-versus-buy decisions for hosting and fine-tuning AI/ML models
• Define objective evaluation methods to measure feature effectiveness for automotive dealers
• Develop clear requirements and provide guidance to engineering teams, facilitating collaborative decision-making
• Manage relationships with model and infrastructure vendors, including alignment, negotiation, and escalation
• Collaborate with Legal to navigate data usage, privacy compliance, and AI disclosure regulations
• Integrate cost and efficiency analysis into product recommendations and business cases
• Mentor and support early-career product managers through feedback and review (no direct reports)

Job Requirements:

• 5+ years of product management experience, with at least 3 years directly owning AI or machine learning products
• Experience in automotive retail technology or dealership software (highly valued but not required)
• Deep understanding of open weight models and the trade-offs between self-hosting and API-based solutions
• Proven experience delivering LLM-based features: prompt engineering, retrieval augmentation, tool integrations, and implementing guardrails
• Demonstrated expertise in model evaluation (test sets, benchmarking, quality metrics)
• Ability to converse fluently with engineers about technical factors such as latency, rate limits, and context windows (no coding required)
• Strong grasp of usage-based economics and cost structures
• Experience in automotive retail technology or dealership software (highly valued but not required)

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers work-from-home days, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week
• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more
• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Product management: 5 years (Required)

Work Location: Hybrid remote in Dayton, OH 45430