This position requires more than technical expertise. The Site IT & Digital Development Lead will serve as a business partner to operational and functional leaders, helping translate business objectives into practical technology solutions. Success in this role requires strong business acumen, the ability to understand operational processes, and a focus on delivering measurable business value through technology.

Position Overview

The Site IT & Digital Development Lead will serve as a key technology partner, connecting local business operations with Bruks Siwertell Group IT and external technology service providers.

This role combines hands-on IT expertise, technology project management, cybersecurity awareness, and digital development. The successful candidate will help ensure reliable IT operations while leading technology improvements, supporting system implementations, and driving the adoption of digital solutions.

This is not a traditional help desk position. While a Group-managed service provider (MSP) will handle routine support, this individual will serve as the internal Level 2 technical specialist, service coordinator, and change leader for our U.S. operations.

The position requires someone who is equally comfortable resolving technical challenges, managing projects, working with business leaders, and helping employees embrace new technologies.

The role is expected to balance IT operations and support with technology projects and digital development initiatives.

Key Responsibilities

IT Operations & Technical Support

• Serve as the primary internal IT resource for the Alpharetta and Salem locations, providing specialized Level 2 technical support.

• Coordinate technology services and issue resolution with external managed service providers, application owners, and Group IT.

• Oversee local technology onboarding and offboarding, user access, equipment deployment, and IT asset management.

• Support Microsoft 365, Azure, Entra ID, Intune, Teams, SharePoint, and business-specific technology systems.

• Maintain accurate IT documentation, hardware inventories, software licensing records, and technical procedures.

• Support the transition to a Group-managed IT service model and monitor service provider performance.

• Coordinate incident escalation and resolution to minimize business disruptions.

IT Project Management & Implementation

• Lead and coordinate technology projects, including system upgrades, infrastructure improvements, migrations, and new software implementations.

• Manage project schedules, deliverables, resources, budgets, and stakeholder communications.

• Coordinate testing, deployment, training, and post-implementation support.

• Collaborate with department leaders to identify technology needs and implement practical solutions.

• Support technology standardization and integration between the Alpharetta and Salem locations.

• Track project progress, identify risks, and provide regular updates to leadership and Group IT.

Cybersecurity & IT Compliance

• Promote cybersecurity awareness and safe technology practices throughout both locations.

• Support implementation of Group cybersecurity policies, standards, and compliance requirements.

• Coordinate cybersecurity awareness training, phishing prevention initiatives, and employee education.

• Work with Group IT and external providers to identify, escalate, and address security vulnerabilities and concerns.

• Support IT risk assessments, security improvements, and remediation activities.

• Assist with business continuity and disaster recovery planning and testing.

• Maintain alignment with applicable cybersecurity frameworks, including NIST, ISO 27001 principles, and relevant Group IT governance requirements.

Digital Transformation & Process Improvement

• Identify opportunities to improve business processes through automation, digital tools, and emerging technologies.

• Support implementation and adoption of Microsoft Copilot and other approved AI-enabled solutions.

• Collaborate with business leaders to improve data quality, reporting, and operational efficiency.

• Support data migration, systems integration, and digitalization initiatives.

• Assist with industrial digital technologies, including connected equipment and Industrial Internet of Things (IIoT) initiatives.

• Provide employee training and encourage adoption of new technology solutions.

• Partner with Group IT and business leaders to identify and implement technology improvements that support organizational objectives.

Cross-Site & Global Collaboration

• Serve as a technology liaison between the Alpharetta and Salem operations and Group IT.

• Participate in Group technology initiatives, planning discussions, and operational IT meetings.

• Coordinate with international stakeholders to ensure local technology needs align with global IT standards.

• Represent the U.S. locations in discussions regarding technology improvements, operational challenges, and system implementations.

• Support cross-functional collaboration and knowledge sharing between company locations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

• 5–7 years of hands-on IT experience, including at least 2 years leading IT projects or serving as a primary site IT resource.

• Experience administering Microsoft 365 and Azure environments, including Entra ID, Intune, Teams, and SharePoint.

• Demonstrated experience managing IT projects, system implementations, upgrades, or migrations.

• Experience working with managed service providers and coordinating service delivery under established service level agreements (SLAs).

• Working knowledge of IT service management (ITSM/ITIL) processes.

• Understanding of cybersecurity practices and familiarity with frameworks such as NIST, ISO 27001, or NIS2.

• Strong organizational, analytical, troubleshooting, and problem-solving skills.

• Excellent interpersonal and communication skills, including the ability to explain technical concepts to nontechnical audiences.

• Ability to manage competing priorities and work independently in a multi-site, global business environment.

• Willingness and ability to travel domestically and internationally as business needs require.

Preferred Qualifications

• Previous IT experience within manufacturing, engineering, industrial, or related business environments.

• Experience supporting operational technology (OT), shop-floor networks, or industrial systems.

• Experience implementing Microsoft Copilot, automation tools, or AI-driven business solutions.

• Familiarity with data migration, systems integration, and digital transformation projects.

• Experience coordinating IT operations across multiple locations or international organizations.

• Relevant certifications such as PMP, CAPM, ITIL 4 Foundation, Microsoft Azure Administrator, Microsoft 365 Administrator, or CompTIA Security+.

Travel Requirements

• This position is based on-site at our Alpharetta, Georgia location.

• Occasional domestic travel to West Salem Machinery (WSM) in Salem, Oregon, will be required to support IT operations, technology projects, system implementations, and cross-site collaboration.

• International travel to Bruks Siwertell Group headquarters in Sweden may be required periodically for meetings, training, technology initiatives, and collaboration with Group IT.

• Additional travel to other company locations may be required based on business needs.

• Candidates must be willing and able to travel domestically and internationally as necessary.

What Makes a Successful Candidate?

We are seeking a proactive, solutions-oriented IT professional who combines strong technical knowledge with the ability to lead projects and build relationships across the organization.

The ideal candidate is someone who:

• Takes ownership of technology challenges and follows through on solutions.

• Can balance hands-on IT responsibilities with longer-term technology initiatives.

• Understands the importance of cybersecurity, system reliability, and business continuity.

• Enjoys improving processes and introducing practical digital solutions.

• Communicates effectively with employees, leadership, external vendors, and international teams.

• Is comfortable working in a growing and evolving technology environment.

• Demonstrates initiative, accountability, adaptability, and a commitment to continuous improvement.

Pay: $115,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person