Allure Global Solutions is seeking a technically skilled Software Support Engineer to assist customers with software-related issues, troubleshoot application problems, and maintain reliable operation of digital signage, point-of-sale, and customer-engagement solutions.

The ideal candidate has experience diagnosing software issues, supporting business applications, communicating with customers, and collaborating with software development and technical teams.

Key Responsibilities

• Provide technical support for software applications and business systems.
• Troubleshoot application errors, system performance issues, and integration problems.
• Investigate customer-reported incidents and identify root causes.
• Assist with software installation, configuration, updates, and testing.
• Document support cases, technical solutions, and recurring issues.
• Work with engineering and product teams to resolve complex technical problems.
• Guide customers through troubleshooting procedures and software functionality.
• Monitor reported issues and follow them through resolution.

Required Technical Skills

• Experience supporting software applications or enterprise systems.
• Knowledge of Windows operating systems and common troubleshooting tools.
• Understanding of databases and SQL fundamentals.
• Familiarity with application logs, networking basics, and software integrations.
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.

Preferred Skills

• Experience supporting point-of-sale or digital signage systems.
• Familiarity with APIs, web applications, and remote support tools.
• Knowledge of Microsoft SQL Server or similar database platforms.
• Experience using ticketing systems and technical documentation tools.
• Ability to work collaboratively with customers and technical teams.

About the Company

Allure Global Solutions, also known as Allure – A Christie Company, provides digital signage, point-of-sale, and consumer-engagement solutions for entertainment, retail, restaurant, and other commercial environments. Its solutions combine software, hardware, analytics, and business applications to support customer-facing digital experiences.

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person