Engagement Type

Contract

Complete Description

Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

3-5 years of experience required.

• Responds to all levels of support requests from Tier 1 -

• Provides exceptional customer service.

• Communicates effectively with teammates and customers of varying levels of

technical expertise.

• Responds to all break/fix requests associated with end user resources.

• Configures and deploys new/replacement Linux(REDHAT) and Windows Operating

Systems Servers.

• Configures and deploys new/replacement desktop/laptop computer equipment and

peripherals.

• Maintains up-to-date project and architecture documentation.

• Maintains up-to-date inventory and maintenance records.

• Monitors system resources for server/service anomalies.

• Resolves connection issues between users and resources.

• Maintains detailed change history of changes.

• Supports team efforts to improve cybersecurity controls and defenses.

• Supports team efforts for threat hunting and mitigation.

• Manages time and resource constraints.

The System Administrator is responsible for effective provisioning,

installation/configuration, operation, and maintenance of computer hardware and

software and related infrastructure. This individual ensures that system

hardware, operating systems, software systems, and related procedures adhere to

Commonwealth policies, standards, and guidelines. Responsibilities include

systems administration engineering and provisioning, operations and support,

maintenance and research and development to ensure continual innovation.

Install new / rebuild existing servers and configure hardware, peripherals,

services, settings, directories, storage, etc. in accordance with standards and

project/operational requirements. Perform daily system monitoring, verifying

the integrity and availability of all hardware, server resources, systems and

key processes, reviewing system and application logs, and verifying completion

of scheduled jobs such as backups. Perform regular security monitoring to identify

any possible intrusions. Perform daily backup operations and regular file

archival and purge as necessary. Create, change, and delete user accounts per

request. Provide Tier III/other support per request from various

constituencies. Investigate and troubleshoot issues. Diagnose and recover from

hardware or software failures. Coordinate and communicate with impacted

constituencies. Apply OS patches and upgrades on a regular basis, and upgrade

administrative tools and utilities. Configure / add new services as necessary.

Upgrade and configure system software that supports GIS infrastructure

applications or Asset Management applications per project or operational needs.

Maintain operational, configuration, or other procedures. Perform periodic

performance reporting to support capacity planning. Perform ongoing performance

tuning, hardware upgrades, and resource optimization as required.

Required/Desired Skills

Skill Required/Desired Amount of Experience Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers Required 5.0 Years Desktop/Laptop/Server Hardware Required 5.0 Years Experience with Active Directory Administration Required 5.0 Years Virtualization/VMWare Required 5.0 Years Backup and Recovery Required 5.0 Years Help Desk Support Required 5.0 Years Customer Service Required 5.0 Years Cybersecurity Highly desired 2.0 Years Hands-On w/Network Equip Desired 3.0 Years Experience with Video Management Systems Desired 2.0 Years Microsoft Certification/ Related certifications Nice to have Audio-Video Support Nice to have