• Provide tier 3 level support to the Helpdesk team.
• Monitor and manage health of virtual environments, including backups and disaster recovery scenarios, virtual servers, switches, firewall and other company and customer
resources.
• Function as a primary technical resource for customer projects across multiple technical areas.
• Manage internal and customer Microsoft 365 tenants, including licensing.
• Collaborate with supervisor, Project Team and Helpdesk team on managing and implementing customer projects involving multiple company resources.
• Research and help implement new technologies that will provide cost savings, improve reliability, scalability, and security of our infrastructure.
• Maintain and configure network hardware and diagnose network communications for internal and customer systems.
• Collaborate with 3rd party support and service vendors where needed to ensure consistent operation of customer systems and networks.
• Communicate clearly and effectively with customers and internal resources.
• Be available for after-hours projects and maintenance as needed.
• Be available for work at customer locations